Bought my first car from these guys. Amazing customer service, even to the point that Will saw us and wound his window down when we were out and about to check everything was OK! Can't get much better than that! They weren't pushy at all with the 'sell' and went above and beyond to help. Absolutely love my little car. Thank you very much :-)
UPDATE:Now had my trusty Mazda for 11 months and no problems. Very satisfied with having purchased a car from Keebles. Still 100% recommend.ORIGINAL:Purchased my first car here. I dealt mostly with Will who was really helpful and on the ball all the time. A nice smooth process. So far so good with the car (at posting I have had it for nearly a month). Any problems I noticed when first viewing it were rectified before purchase. Highly recommend this local friendly dealer.
Very poor customer service and couldn't care less attitude. Broken trim on car we purchased from them was supposed to be fixed prior to us picking the car up. Constant excuses as to why the part hadn't arrived. Told us twice to pop over and get it fitted even though they never had the part. Never bothered letting us know. No reply to emails or phone calls. Car picked up with sidelight bulb out, rear washers completely blocked, front washers partially blocked and filthy under rear seats. Wrong postcode put on DVLA form, wrong Reg put on car tax website. No apology for all the mistakes they made. Total let down. Only one member of staff actually had a clue. Unfortunately we had to deal with the other one. Not impressed.
I cannot say enough positive things about this business, I brought my car over a year ago and they still give support when needed.They have gone above and beyond customer service to help me and i would highly recommend this firm to others.I Could only give 5 stars but they are deserving of more.Thank you for your kindness and for making a difficult situation less troublesome.Thank you so much
Excellent service at Jonh Keeble once more. This is now my second purchase on a car at their excellent family run business and I couldn't be happier with the quality and result. John Keeble have always gave me amazing customer service and advise throughout the year's. There whole team is nice and friendly and easy to approach and gives me a warm welcoming every time. I would recommend any everyone to use this trustworthy family run business for any services. I would like to give a big thanks to Will for his brilliant work and fantastic attitude towards us. Thank you Sonia
John Keeble (Bramford) Ltd. is a UK Car Dealer based in Ipswich, East of England. John Keeble (Bramford) Ltd. is located at Ship Ln, Bramford, Ipswich IP8 4AP, UK.
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