Fantastic service by very knowledgeable staff. Would highly recommend.
*UPDATED REVIEW*After writing my review, the workshop technician who carried out my original service took care of the outstanding issues. Their reaction to my review was professional, and by their own actions today, they restored my high opinion of the establishment and their staff. I will be booking another service with Thomas's Cycle Revolution at the end of the year. ******What happened???? I need to to service my bike again and... Yeah... 120 will probably be better spent anywhere else but TCR...Bought a trek in the sales in February/March spent a bit on decent mudguard system. Husband bought a bike as well and we both invested a fair bit in peripheral items. Originally the team really helpful, I had a few mishaps with the bike, but they would always look at it free of charge. Because they were so good, I never had the free service instead lots of little servicesI asked if I was still applicable for a free service as per promised in bike sale but no, I had used up my quota. If you forget that they can be dismissive, and the front of house team ignore you to go after the big spending fish... The service was decent.. I paid for a silver service in the summer and asked if I could drop on Saturday as it was my only transportation (I cycle more than 90 miles a week). Originally no problem but day of the service it wasn't done and I was told it was because it shouldn't have been done on a Saturday.... Not really my problem if its been agreed already...It was done on Sunday (I think) but had to be taken back again as front derailleur and the actual teeth around from 'chain feed ' were BENT and it wasn't noticed and wrong chain feeder at back attached There was upgrade work requested on second time by husband when he took it back because I was to much of a wimp to tell them it was a shocking service. Also ribbon on right hand side of gear indicator missing. And the mechanic dropped it round.... And I sort of tried to tell him it was terrible service ... But what can I say... the whole business should have taken responsibility... Well... I'm still waiting for that ribbon.....And Im pretty much avoiding TCR.TCR are more than welcome to contact me.
I can't thank these guys enough for sorting out a combined service and warranty issue with my bike. I've been a regular customer for some time and have always been happy with the level of service provided, technical expertise on offer and the friendly atmosphere experienced in this shop.Recently I had cause to return a bike for some remediable work that needed to be performed upon a SRAM Eagle drivetrain and a couple of other little issues - The shop surpassed my expectations and provisioned a service that went above and beyond a level one would expect. First class work lads..! 100% Proof that a shop that sells 'Top End' bikes not only understands the need, but is prepared to support you with a 'Top End' service team and service support. - Thanks again.
Went in today ( 30/09/18 ) to get some shoes, pedals and cleats. They couldn't have been more helpful. I tried on several different shoes finally settling on a pair of Specialized mountain bike shoes. I choose the pedals I wanted and the cleats were fitted to my shoes. I asked if they would help set me up with fitting the pedals and fitting the bike my bike to me. The frame of my bike is a little large for me do to wrong advise from another bike shop. So they took some pics to show the problem and the fitted a sorted stem which has made a big difference. Fantastic service. High recommend
The service at Cycle Revolution is fantastic. At the weekend I was visiting family to go for a ride but my Di2 unit had gone flat over night. Not wanting to attempt 40 miles in one (low!) gear I dropped into the shop.Not only did the team happily give me 20 minutes of valuable charging, they even offered me a coffee as I waited.Thanks!
Thomas's Cycle Revolution is a UK Bicycle Store based in Ipswich, East of England. Thomas's Cycle Revolution is located at 621 Foxhall Rd, Ipswich IP3 8ND, UK.
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