Having dealt with the bank for 9 years I am really let down on the service in the last couple of months. I have called customer services and spoken to the about 6 times in the last month to try and sort out the same issue with my children fixed bond accounts and no one seems to have any idea what to do or what's. The staff have been rude not listened and could not care that mistakes have been made on their side. Still not sorted so time to try and book an appointment with the bank and hopefully they can sort out the mess
Great staff and always good welcome
Appalling and unresponsive customer service by 4 totally unoccupied staff when I asked if one of them could check my application for a new account. Now on the phone to the branch for 10 minutes waiting for them to pick up. How do they stay in business?
It is easy to open a bank account for a foreigner. The second thing is their service when called, employees proceed by the script. When they are asked a question, they don't answer it. Good customer service is based on interaction of both sides. If it's only a one-way communication, it is a bad communication. When a problem arises, they ask you whether you would like to complain instead of finding a solution for your problem. A customer comes to a bank to seek a solution for their problem, not to complain when subsequent difficulties emerge as a consequence of a solution for the customer's problem being sought. The aim of the bank ought to find a solution for the customer's issue. When a customer comes to bank, they expect to be served by experienced stuff. when served a person which keeps coming to the manager every 5 minutes, it does not arouses trust in the bank's stuff. The only reason why this old generation of non-flexible banks exist is that there is no competition. The only thing me as a customer wants is to use online banking, walk-in appointments and experienced staff which doesn't follow a prescribed script. Think about these words and implement them.
It is wonderful to still get counter service in my bank.. Very good service altogether through the bank..Extremely helpful staff ...so knowledgeable.
The Co-operative Bank - Ipswich is a UK Bank based in Ipswich, East of England. The Co-operative Bank - Ipswich is located at 9-11, Queen St, Ipswich IP1 1SW, UK.
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