Oreded a new birth certificate paid for the Quick service two weeks later I still have no birth certificates and numerous calls and no offer of a refund very poor customer service.
very helpful young lady - Lisa - when obtaining copies of death certificates. Excellent, friendly service and would highly recommend. Even shared a few off-the-cuff, banter type dialogues along the way.
No point in calling - you'll never get through to a human being. If you leave a message and miss the call back, you won't get another call. You just have to keep ringing back and leaving your details in the hope they call you back at a time when you're on break. You can only ring during opening hours, which is obviously when we are working so the chances of me speaking to someone today - slim to none? I need to arrange a collection of a birth cert which is fairly urgent, can't go online as the person I am doing this for is vulnerable and won't use her debit card online, we need the cert copy ASAP. I am starting to wonder if anyone works there at all? This service is awful, if you want to use the service by phone, forget it!
so does no body answer the phone ever?
Very helpful
Suffolk Register Office, Ipswich is a UK Local Government Office based in Ipswich, East of England. Suffolk Register Office, Ipswich is located at St Peter House, 16 Grimwade St, Ipswich IP4 1LP, UK.
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